Payment & returns policy
Payment for in-stock items including any delivery charges will be taken in full prior to delivery or collection from the shop. We take a 50% deposit on any ‘Made to Order’ and ‘Out of Stock’ items. The balance and any delivery charge will be taken upon receipt of the item at our warehouse and prior to delivery to you. We are able to store items for you if you are not able to accept delivery. Please enquire about storage charges.
Currently we do not take payment via on-line shopping but can take credit and debit transactions by telephone or in the shop (please note we do not accept American Express). Alternatively you can make a BAC’s transfer directly to our bank account. Please be assured we do not hold any personal credit card information.
Gift vouchers are also available in store or for despatch by post.
Our returns policy:
We want you to be delighted with your purchase but if you are not you may return your purchase within14 days of receipt provided that the products are returned complete, in perfect condition and in its original packing suitable for resale.
Items purchased from stock can be returned for full refund within 7 days from the date of purchase or within 14 days for a credit note provided that the products are returned complete, in perfect condition and in its original packing suitable for resale. We are not able to refund delivery or postage costs. The customer must cover the cost of delivering the product back to us.
Please note: 'Made to order' or 'Out of stock' (special order) items are non-returnable and non-refundable. Orders for these items cannot be cancelled once processed so please ensure any items ordered will fit in the chosen position and will fit through any access door and stairways before placing an order.
Please note many of ‘Made to Order’ items of furniture are hand painted and finishes may vary very slightly from our samples.
Please use our contact form, email firstname.lastname@example.org or call us on 44 (0)1483 511 477 with any enquires, or ideally come and visit us. We look forward to hearing from you.